Tube 11 (“Tube 11” or “Company”) recognises the
importance of maintaining your privacy. We value your privacy and
describes how we treat user information we collect from
www.tube11.in and the Tube 11 (“Tube 11” or “Tube 11 App”).
The terms “you” and “your” refer to the users of Tube 11. The
term “Services” refers to any services offered by the Firm. The terms
“Tube 11”, “us” and “we” are used interchangeably with the
Company. This Policy applies to current and former visitors to our
website and to our online customers. By visiting and/or using our
website, you agree to this Policy.
protect the personal information of employees, users and business
partners of Tube 11 App and ensure compliance with laws and regulations
uses and protects any information that you give Tube 11 App when you
use the website/app. Tube 11 App is committed to ensuring that your
privacy is protected. Should we ask you to provide certain information
by which you can be identified when using the website/app, then you
can be assured that it will only be used in accordance with this
privacy statement. Tube 11 App may change this policy from time to time
by updating this page. You should check this page from time to time to
ensure that you are happy with any changes.
This policy is applicable to all Tube 11 App users, and business
partners who may receive personal information, have access to personal
information collected or processed, or who provide information to the
Tube 11 App.
3. WHAT WE COLLECT
- We may collect the following information:
- Mobile number
- Billing information
Information to verify identity, such as passport/Aadhar/Voter ID
Demographic information such as postcode, address, family details,
preferences and interests.
Other information relevant to customer surveys and/or offers.
We also collect your computer’s Internet Protocol (“IP”) address,
when you browse our store. This IP information is collected to
enable us to understand your browser and operating system.
We may collect information about the devices you use to access our
services, including the hardware models, operating systems and
versions, software, file names and versions, preferred languages,
unique device identifiers, advertising identifiers, serial numbers,
device motion information and mobile network information. Analytics
companies may use mobile device IDs to track your usage of Tube 11
We collect transaction details related to your use of our services,
and information about how you use our services, including the full
Uniform Resource Locators (URL), the type of Plans you opted for,
comments, domain names, search results selected, number of clicks,
information and pages viewed and searched for, the order of those
pages, length of your visit to our services, the date and time you
used the services, amount charged, details regarding the application
of promotional code, methods used to browse away from the page and
any phone number used to call our customer service number and other
related transaction details. This data and information collected as
detailed above may be analysed either in-house or may be shared with
a third party for the analysis.
When you use one of our paid products, we track the web pages and
information that has been accessed by you.
We use the personal information we collect, for services you have
requested, where it is necessary to comply with legal rights or
5. PAYMENT AND BILLING INFORMATION
pixel tags, web beacons, mobile device IDs, “flash cookies” and
similar files or technologies to collect and store information with
respect to your use of the services and third-party websites.
Cookies are small files that are stored on your browser or device by
similar technologies for purposes such as:
- Authenticating users.
- Remembering user preferences and settings.
- Determining the popularity of content.
Delivering and measuring the effectiveness of advertising
Analysing site traffic and trends, and generally understanding the
online behaviours and interests of people who interact with our
To modify your cookie settings, please visit your browser’s
settings. By using our Services with your browser settings to accept
described in this section.
6. THIRD PARTY DISCLOSURES
We use Cashfree, a third party payment gateway to process payments.
It is encrypted through the Payment Card Industry Data Security
Standard (PCI-DSS). Your purchase transaction data is stored only as
long as is necessary to complete your purchase transaction. After
that is complete, your purchase transaction information is deleted.
For more insight, you may also want to read Cashfree’s Terms of
Service here or Privacy Statement here.
7. WHAT WE DO WITH THE INFORMATION WE GATHER
We may share your information with our contractors, employees,
consultants, marketing partners, research firms and other service
providers or business partners, such as payment processing
companies, to support our business. For example, your information
may be shared with outside vendors to send you emails and messages
or push notifications to your devices in relation to our Services,
to help us analyze and improve the use of our Services, to process
and collect payments. However, we will seek to ensure that the third
party providers with whom we share such information, do not use the
information in any manner which may not be directly or indirectly in
consonance with Tube 11’s activities. Further, the third
party will not be allowed to further disclose the information to any
other party and shall ensure that the information is kept in a
The information shared by you may be shared internally with any
employee, retainer or a contractual employee of Tube 11,
whether present or future. The information may also be shared with
any company or investor, who may gain control over the affairs of
Tube 11. The information may also be shared with any group
company of Tube 11 as the case may be.
In circumstances as provided hereinbelow, Tube 11 may share
information with law enforcement/governmental agencies as the case
In case where the Company is obligated under law to share
information with law enforcement agencies.
In case a court of competent jurisdiction orders the Company to
In case any illegal activity or fraudulent activity is detected on
the website or app by the Company.
We require this information to understand your needs and provide you
with a better service, and in particular for the following reasons:
- Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products,
special offers or other information which we think you may find
interesting using the email address which you have provided.
From time to time, we may also use your information to contact you
for market research purposes. We may contact you by email, phone,
fax or mail. We may use the information to customize the website
according to your interests
We are committed to ensuring that your information is secure. In order
to prevent unauthorized access or disclosure we have put in place
suitable electronic and managerial procedures to safeguard and secure
the information we collect online.
9. OPT OUT
If you to wish to opt of the collection, use or disclosure of your
information as detailed in the Policy here, you may opt out of the
same by either writing to
mailing Plot No. 76D, Udyog Vihar Phase-4, Sector -18,
Upon request, we will provide you with reasonable access to the
personal information about you that we hold. We will also take
reasonable steps to correct, update, amend, or delete any information
that is demonstrated to be inaccurate, except where the burden or
expense of doing so would be disproportionate to the risks to your
privacy in the case in question or where the rights of third parties
would be violated. Where we process personal data on behalf of our
business partners, we will work with them in complying with such
requests in accordance with applicable law.
11. LINKS TO OTHER WEBSITES
12. AGE OF CONSENT
Our website may contain links to other websites of interest.
However, once you have used these links to leave our site, you
should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy
of any information which you provide whilst visiting such sites and
such sites are not governed by this privacy statement. You should
exercise caution and look at the privacy statement applicable to the
website in question.
We will not sell, distribute or lease your personal information to
third parties unless we have your permission or are required by law
to do so. We may use your personal information to send you
promotional information about third parties which we think you may
find interesting if you tell us that you wish this to happen. If you
would like a copy of the information held on you please write to
If you believe that any information we are holding on you is
incorrect or incomplete, please write to or email us as soon as
possible, at the above address. We will promptly correct any
information found to be incorrect.
By using the Tube 11 app website/app, you represent that you are at
least 18 years of age or that you have allowed your child to access
the website and Services and the same is being done under your
supervision and control. The Company will not knowingly collect
information about children under the age of 18 and if we become aware
that we have collected information about a child under the age of 18,
that information will be immediately deleted from our database.
Should you have any queries or clarifications relating to the
processing and usage of your personal information in relation to this
Policy, you may email
write to the Grievance Officer.
Ravishankar Krishnan (Grievance Office)
Betteropinions Media Private Limited
Plot No. 76D, Udyog Vihar Phase-4,
Sector -18, Gurugram – 122001
to the Grievance Officer.
The Company does not warrant that its servers, or emails sent by the
Company are virus-free. The Company will not be liable for any damages
of any kind arising from the use of this website, including, but not
limited to compensatory, direct, indirect, incidental, punitive,
special or consequential damages, loss of goodwill, business
opportunity, income or profit, loss of or damage to property and
claims of third parties.
15. GOVERNING LAW AND JURISDICTION
suit or legal proceedings sought to be commenced with regard to
contents of the Terms, shall be subject to the jurisdiction of the
courts of Haryana, India.